Chauffeur2You Ltd Terms and Conditions

The chauffeur driven car service is booked through Chauffeur2You Limited who act as a booking agent for the supplier.

Chauffeur2You can be contacted at our trading address : Chauffeur2You Limited, 1 Edgar Close, Worth, Crawley. RH10 7RF.

Our registered address is : Chauffeur2You Limited, 201 Dyke Road, Hove, West Sussex. BN3 1TL.

Company Registered Number: 6470382

Introduction

Please ensure that you read the terms and conditions below carefully before making a booking. The information covers the service that we provide including exemptions to our liability. These terms and conditions, together with the privacy policy replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Service. You will be unable to make a booking without accepting the terms and conditions. Once you accept the terms and conditions you are legally bound by this information.

Booking Confirmation

Bookings are taken by following the booking procedures on our website or via our Call Centre. All bookings must be made by a person aged 18 or above.

Chauffeur2You request a minimum of 24 hours notice for any online bookings. Any bookings within 24 hours can be requested via our call centre on 0844 41 555 41. It is your responsibility to provide us with the correct information for fulfilling the chauffeur drive service. Chauffeur2You use an online credit/debit card system. We reserve the right to validate that there are sufficient funds to cover the cost of the booking. Should payment be declined we reserve the right to cancel the confirmation and the booking will not be fulfilled. Bookings are only confirmed when you receive a booking confirmation number. We will email the booking confirmation to the email address that has been provided at the time of booking.

Prices and Payment

Chauffeur2You provide you with an instant quote for the journey details you provide at the time of booking. The quote will only be valid at the time it is made, to secure the quoted price the booking must be completed.

All prices are quoted per vehicle and are subject to change if the price of fuel increases by more than 20% from the date of booking. In addition we reserve the right to levy an additional charge and/or changethe method by which we drop off or pick up our customers from the airport in the case where the airport operator changes their charging or drop off or parking policies. Under such circumstances you will be entitled to a full refund or the option to pay an additional charge.

Theatre journeys, concerts, days out and other additional waiting time can be arranged by telephone. Please contact us for more information. When booking a return journey to a venue the price quoted includes the outbound and return journey only with minimal waiting time. We reserve the right to provide a different driver and vehicle for the return journey. If you would like the driver to wait please contact us and we will advise if additional waiting time is applicable.

Payment is taken via a credit or debit card at the end of the booking. If there are any card payment fees these will be set out clearly at the time you receive your quote.

Vehicle Types

Chauffeur2You gives you the choice of choosing a saloon vehicle (suitable for 2 or 3 people) or an MPV which may suit up to 7 people depending on the number of passengers travelling and the amount of luggage being transported. (Guidelines are set out in the vehicle guide size below.) Chauffeur2You are unable to guarantee a certain vehicle model but do undertake to provide an executive saloon vehicle or people carrier depending on the option chosen.

Examples of typical vehicle types are:
Saloon: Volvo S80, BMW 5 series, Ford Mondeo, Mercedes E-Class
MPV: Ford Galaxy, Volkswagen Caravelle, Mercedes Viano

We reserve the right to substitute any vehicle should it not be available due to a breakdown or traffic conditions beyond our control.

Our suppliers reserve the right to sub-contract and will make every effort to provide the same standard of vehicle and service that would be provided by them.

Vehicle Guide Size

We provide different vehicles to different locations so please read the description of the vehicle carefully. At some locations we provide a variety of vehicles and we will match the vehicle supplied to the number of passengers travelling. It is the responsibility of the customer to correctly state the number of people travelling so that the correct vehicle is supplied. We reserve the right to contact you if we are unable to provide a vehicle of sufficient size for the number of passengers stated.

Saloon Vehicle : We accept bookings in a saloon vehicle for up to 4 adults. However, when 3 or 4 passengers are travelling the volume of cases usually requires an estate car. At some locations an estate car will automatically be provided for 3 or 4 passengers. Be sure to read the vehicle description before accepting the quote. We cannot carry anything but very small hand-luggage inside the car.

Estate Vehicle : The Estate vehicles have additional luggage room in the rear of the vehicle for a total of up to 4 standard size airline luggage cases and up to 4 pieces of small hand-luggage.

MPV (Multi-Purpose Vehicle or People Carrier) : We will provide a vehicle for 4 to 7 passengers. The type of vehicle provided will depend on the number of passengers you specify. According to the number of passengers specified between 4 and 7 adults with one suitcase and one piece of hand luggage each can be accommodated. Do contact us if you have excessive baggage or a wheelchair or golf clubs or skis and we can advise.

Larger MPVs : These can be provided at some locations and will be described accordingly.

Luggage

Choosing the correct vehicle size for the amount of passengers and luggage is your responsibility and is vital. We are always happy to advise on the appropriate choice of vehicle size should you have any queries. Failure to notify us of excessive luggage or choosing an incorrect vehicle size may incur extra costs, may incur a delay for which you will be liable or in the worse case mean we are unable to find a vehicle of the correct size for your journey.

Wheelchairs, Disabilities and Special Needs

We are happy to carry wheelchairs however the correct choice of vehicle should be made to accommodate them. We normally recommend an estate car if the luggage transported is minimal, otherwise an MPV must be used. All wheelchairs must be fully collapsible.

A number of our customers have additional needs. These include difficulties in climbing into higher vehicles such as People Carriers. Please do contact us at least one week in advance and we will try and accommodate these needs and attempt to ensure an estate car is provided if appropriate to luggage and travel arrangements.

Many Airports provide Special Assistance. This can only be arranged in advance through your airline or your travel agent. Please do tell us if this has been arranged and the chauffeur will attempt to drop you at the contact point at the departures drop-off point.

Car Seats

Licensed vehicles are exempt from the normal EU Directive on child car restraints and are therefore not a legal requirement. Licensed vehicles are subject to the following rules:
Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available. For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken. During the booking process you are able to request car seats. We will assume that these are booster seats unless you ring us to advise us otherwise. Our suppliers will endeavour to fulfil all requests. In the event that they are not able to supply a car seat that has been requested we may be able to arrange storage of your own car seat and return it to you, providing that you have also booked a return transfer with us. While we endeavour to provide child seat or store yours this service is not guaranteed.

Suppliers

Chauffeur2You only work with reputable suppliers who are fully insured for passenger and third party claims. The suppliers details will be confirmed to you at the time of your courtesy call. Customers’ property is carried entirely at their own risk and our suppliers shall not be held responsible/liable for any loss/damage to such property unless proven to be the result of their own negligence. All lost property is recorded by our suppliers, who will endeavour to return any items to the customer at the customer's expense.

Journey

Our suppliers’ chauffeurs will travel by the most appropriate route on the day of travel unless agreed between Chauffeur2You and the Customer prior to travel and subject to the decision of the driver on the day. If we are picking up from two addresses on the same booking we will collect the nearest address to the final location last. All deviations to route must be agreed in advance or additional charges may be made on the day of travel.

Behaviour

Our suppliers and their drivers have the right to refuse any passenger who is deemed to be under the influence of excessive alcohol or drugs and whose behaviour poses a threat to the safety of the passengers or that of the driver. We will not be liable for any extra costs incurred by you as a result of a journey refusal or termination.

There is a strict no smoking policy in all our vehicles

Amendments and Cancellations

Chauffeur2You does not charge an amendment fee unless you wish to amend dates of travel within one month of the original travel date booked, and for which we levy a £15 administration charge. Dates of travel can be amended up to 2 days before the travel date however if the booking is subsequently cancelled there will be a 100% cancellation charge regardless of the new travel dates.

Cancellation fees are as follows:
£10 Charge : Up to 7 days prior to first date of transfer.
50% charge : Between 7 days and 36 hours prior to first date of transfer.
100% charge : If cancelling less than 36 hours prior to first date of transfer.      

Cancellations and amendments can be sent via email to customerservice@chauffeur2you.co.uk or made via our call centre on 0844 41 555 41. The date and time of receipt of the email will dictate any cancellation or amendment fee.

Our responsibility to you

It is our responsibility to take every reasonable effort to arrive on time at the places set out in the booking confirmation. Our drivers will drive at speeds within the legal limit and in accordance to road conditions.

We do not take responsibility for failure to arrive at a destination on time if sufficient time has not been left to reach your destination. Airlines recommended check in times are normally 3 hours prior to departure time. When calculating the pickup time, consideration should be given to traffic conditions dependant on time of travel. Chauffeur2You will not be liable for any losses or costs that result from leaving insufficient time for your journey.

When picking up from an airport, cruise terminal or railway station we will monitor information given to us such as flight numbers, ship and rail arrival times for any delays. It is therefore your responsibility to provide the correct information. If the booking is not fulfilled to the booking confirmation information or to the advertised standard that is set out in these terms and conditions, Chauffeur2You will refund up to the price paid.

In the unlikely event that your chauffeur does not arrive, or you cannot find him, please immediately phone the emergency number provided on your courtesy call. Reimbursements for alternative transport arrangements will not be considered if the emergency number has not been called.

Chauffeur2You accepts no liability for changes or cancellations to a booking due to unforeseeable circumstances that are out of its control. These circumstances can include but are not limited to adverse weather conditions, vehicle breakdown, mechanical failure, strikes, industrial action, acts of war, threat of war, terrorist activity, natural or nuclear disasters.

In any circumstances our liability shall not exceed the amount of proven damages. We will furthermore not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising.

Your Responsibilities

Chauffeur2You will pass on the information you provide at the time of booking and any subsequent amendments to our suppliers. It is your responsibility to ensure that this information is correct. We are unable to accept any liability for any losses or costs that occur if the information provided is incorrect.

At your home the driver will wait for 15 minutes after the pick up time before the booking is treated as a cancellation and in the event of this happening all monies are non-refundable. If the driver is asked to wait longer a £25 per hour charge will be levied and is paid directly to the driver.

If your arrival time is brought forward by more than one hour you must contact the emergency number. This will allow us to reschedule your pick up. If your flight is cancelled for any reason or you miss your flight you must inform us immediately. If a driver has been despatched you will be liable for the full cost of the transfer.

Complaints

Please send any feedback to Chauffeur2You Limited, 1 Edgar Close, Worth, Crawley. West Sussex. RH10 7RF. Chauffeur2You endeavour to acknowledge all correspondence within 3 working days with a full response within 28 working days. Complaints must be received in writing within 3 weeks of return travel date

Data Protection

Chauffeur2You Limited is concerned with the protection of your information. We use cookies on this website merely to improve the user's experience. Only temporary data is held on your computer (in cookies) and information gathered by us is shared with our suppliers purely for the function of fulfilling the operation of the booking. Chauffeur2You Limited is registered with the Information Commissioner Office, Registration Number PZ1224852. To view details of the registration please go to www.ico.gov.uk. If you wish to view details of our records on you please send £10 made payable to Chauffeur2You Limited to our trading address: Chauffeur2You Limited, 1 Edgar Close, Worth, Crawley, West Sussex. RH10 7RF.

Chauffeur2You are committed to ensuring that we do not mislead you with hidden charges. Click here to return to the Quote page

Your Rights

Your consumer statutory rights are not affected by these terms and conditions.

Last Updated

These terms and conditions last updated 11Jan2013.