Chauffeur2You Ltd Terms and Conditions

The chauffeur driven car service is booked through Chauffeur2You Limited who act as a booking agent for the supplier. The suppliers details will be displayed at the time of booking and on your confirmation.

Chauffeur2You can be contacted at our trading address : Chauffeur2You Limited, 1 Edgar Close, Worth, Crawley. RH10 7RF.

Our registered address is : Chauffeur2You Limited, 201 Dyke Road, Hove, West Sussex. BN3 1TL.

Company Registered Number: 6470382

Introduction

Please ensure that you read the terms and conditions below carefully before making a booking. The information covers the service that we provide including exemptions to our liability. These terms and conditions, together with the privacy policy replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Service. You will be unable to make a booking without accepting the terms and conditions. Once you accept the terms and conditions you are legally bound by this information.

Booking Confirmation

Bookings are taken by following the booking procedures on our website or via our Call Centre.All bookings must be made by a person aged 18 or above.

Chauffeur2You request a minimum of 24 hours notice for any online bookings. Any bookings within 24 hours can be requested via our call centre on 0844 41 555 41. It is your responsibility to provide us with the correct information for fulfilling the chauffeur drive service. Chauffeur2You use an online credit/debit card system. We reserve the right to validate that there are sufficient funds to cover the cost of the booking. Should payment be declined we reserve the right to cancel the confirmation and the booking will not be fulfilled. Bookings are only confirmed when you receive a booking confirmation number. We will email the booking confirmation to the email address that has been provided at the time of booking.

Prices and Payment

Chauffeur2You provide you with an instant quote for the journey details you provide at the time of booking. The validity of the quote will be stated at the time and a booking at the quoted price can be made within the time stated.

All prices are quoted per vehicle and are subject to change. Prices are subject to a minimum charge and thereafter are charged per mile.

Theatre journeys are subject to waiting time of 3.5 hours if a return journey is chosen and is incorporated into the price quoted.

Payment is taken via a credit or debit card at the end of the booking. If a credit card fee is charged by the issuer, we will pass this onto you if you are using this method of payment. These charges will be set out when you choose your card payment method.

Vehicle Types

Chauffeur2You gives you the choice of choosing a saloon vehicle or an MPV depending on the number of passengers travelling and the amount of luggage being transported. (Guidelines are set out in Point 3 Luggage.) Chauffeur2You are unable to guarantee a certain vehicle model but do undertake to provide an executive saloon vehicle or people carrier depending on the option chosen.

Examples of typical vehicle types are:
Saloon: Volvo S80, BMW 5 series, Ford Mondeo, Mercedes E-Class
MPV: Ford Galaxy, Volkswagen Caravelle, Mercedes Viano

We reserve the right to substitute any vehicle should it not be available due to a breakdown or traffic conditions beyond our control.

Our suppliers’ reserve the right to sub-contract and will make every effort to provide the same standard of vehicle and service that would be provided by them.

Luggage

Choosing the correct vehicle size for the amount of passengers and luggage is your responsibility. We are always happy to advise on the appropriate choice of vehicle size should you have any queries and have set out the following guidelines below. Failure to notify us of excessive luggage or choosing an incorrect vehicle size may incur extra costs and incur a delay for which you will be liable.

Saloon Vehicle We accept bookings in a saloon vehicle up to 4 adults with one suitcase and one piece of hand-baggage each. However for your comfort bookings over 2 adults and one small child with luggage we will be allocated an executive estate vehicle.

MPV 4-7 adults with one suitcase and one piece of hand luggage each. Up to 4 adults with excessive baggage or a wheelchair or golf clubs or skis.

Wheelchairs

We are happy to carry wheelchairs however the correct choice of vehicle should be made to accommodate them. We normally recommend an MPV vehicle unless the wheelchair is collapsible and other luggage being transported is minimal.

Car Seats

Licensed vehicles are exempt from the normal EU Directive on child car restraints and are therefore not a legal requirement. Licensed vehicles are subject to the following rules:
Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available. For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken. During the booking process you are able to request car seats and our suppliers will endeavour to fulfil all requests. In the event that they are not able to supply a car seat that has been requested they will arrange storage of your own car seat and return it to you, providing that you have also booked a return transfer with us.

Suppliers

Chauffeur2You only work with reputable suppliers who are fully insured for passenger and third party claims. However customers’ property is carried entirely at their own risk and our suppliers shall not be held responsible/liable for any loss/damage to such property unless proven to be the result of their own negligence. All lost property is recorded by our suppliers, who will endeavour to return any items to the customer at the customer's expense.

Journey

Our suppliers’ chauffeurs will travel by the most appropriate route on the day of travel unless agreed between Chauffeur2You and the Customer prior to travel and subject to the decision of the driver on the day. If we are picking up from two addresses on the same booking we will collect the nearest address to the final location last.

Behaviour

Our suppliers and their drivers have the right to refuse any passenger who is deemed to be under the influence of excessive alcohol or drugs and whose behaviour poses a threat to the safety of the passengers or that of the driver. We will not be liable for any extra costs incurred by you as a result of a journey refusal or termination.

There is a strict no smoking policy in all our vehicles

Amendments and Cancellations

Chauffeur2You does not charge an amendment fee unless you wish to amend dates of travel within one month of the original travel date booked, and for which we levy a £6 administration charge. Dates of travel can be amended up to 2 days before the travel date however if the booking is subsequently cancelled there will be a 100% cancellation charge regardless of the new travel dates.

Cancellation fees are as follows:
£6 Charge : Up to 72 hours prior to first date of transfer.
50% charge : Between 72 hours and 36 prior to first date of transfer.
100% charge : If cancelling less than 36 hours prior to first date of transfer.      

Cancellations and amendments can be sent via email to customerservice@chauffeur2you.co.uk or made via our call centre on 0844 41 555 41. The date and time of receipt of the email will dictate any cancellation or amendment fee.

Our responsibility to you

It is our responsibility to take every reasonable effort to arrive on time at the places set out in the booking confirmation. Our drivers will drive at speeds within the legal limit and in accordance to road conditions.

We do not take responsibility for failure to arrive at a destination on time if sufficient time has not been left to reach your destination. Airlines recommended check in times are normally 3 hours prior to departure time. When calculating the pickup time, consideration should be given to traffic conditions dependant on time of travel. Chauffeur2You will not be liable for any losses or costs that result from not leaving sufficient time for your journey.

When picking up from an airport, cruise terminal or railway station we will monitor information given to us such as flight numbers, ship and rail arrival times for any delays. It is therefore your responsibility to provide the correct information. If the booking is not fulfilled to the booking confirmation information or to the advertised standard that is set out in these terms and conditions, Chauffeur2You will refund the price.

In the unlikely event that you arrive and the chauffeur is not there to meet you please immediately phone the emergency number on your confirmation for assistance. Reimbursements for alternative transport arrangements will not be considered if the emergency number has not been called.

Chauffeur2You accepts no liability for changes or cancellations to a booking due to unforeseeable circumstances that are out of its control. These circumstances can include but not are limited to adverse weather conditions, act of war, threat of war, terrorist activity, natural or nuclear disasters.

In any circumstances our liability shall not exceed the amount of proven damages. We will furthermore not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising.

Your Responsibilities

Chauffeur2You will pass on the information you provide at the time of booking to our suppliers and therefore it is your responsibility to ensure that this information is correct. We are unable to accept liability for any failure of service if the information given to us is deemed as incorrect, or for any subsequent losses such as missed flights that occur as a result of failure to provide the service.

At your home the driver will wait for 15 minutes after the pick up time before the booking is treated as a cancellation and in the event of this happening all monies are non refundable. If the driver is asked to wait longer a £25 per hour charge will be levied and is paid directly to the driver.

If your arrival time is brought forward by more than one hour you must contact the emergency number on your confirmation. This will allow us to reschedule your pick up.

Complaints

Please send any feedback to Chauffeur2You Limited, 1 Edgar Close, Worth, Crawley. West Sussex. RH10 7RF. Chauffeur2You endeavour to acknowledge all correspondence within 3 working days with a full response within 28 working days. Complaints must be received in writing within 3 weeks of return travel date

Data Protection

Chauffeur2You Limited is registered with the Information Commissioner Office, Registration Number PZ1224852. To view details of the registration please go to www.ico.gov.uk. If you wish to view details of our records on you please send £10 made payable to Chauffeur2You Limited to our trading address: Chauffeur2You Limited, 1 Edgar Close, Worth, Crawley, West Sussex. RH10 7RF.

Chauffeur2You are committed to ensuring that we do not mislead you with hidden charges. Click here to return to the Quote page

Your Rights

Your consumer statutory rights are not affected by these terms and conditions.

Last Updated

These terms and conditions last updated 31Jan2011.